FAQ


Do I Need To Register Before Placing An Order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

Is My Privacy And Personal Information Secure On Your Site?
Shopping on our site is safe and secure. Please see our privacy policy.


How Do I Track My Package After It Has Been Shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.


Canceling Orders (Before shipment)

All orders canceled within 8 hours of purchase will be eligible for a full refund.


Exchanging Orders (Before shipment)

All orders within 8 hours of purchase will be eligible for a free exchange.
How Soon Will I Receive A Refund For My Return?
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement

What Is Your Return Policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-Returnable Items
The following are not eligible for refund and will be denied:

- Underwear,  earrings, body suits and beauty products
-Returns received after 30 days of the original shipment date
-Items without Tag
-Final sale items cannot be retured and exchanged
-Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains


Shipping return item 
to return the item please email your order number and your address and we will email you a return label. Use return label to mail the item.
To return your product, you should mail your product to:
2 Enterprise #11211
Aliso Viejo California 92656
US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please do not send your purchase back to the manufacturer.

What is your refund policy?

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@pinkpicot.com.

What is your exchange policy?

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@pinkpicot.com and send your item to: 2 Enterprise #11211 Aliso Viejo California US 92656.

 

What is your shipping Policy?

Free Shipping Over $50 to the United States.

There is $3 flat rate for each order.

We offer Free Standard Shipping for all orders over $50 to United States. The minimum order value must be $50 before taxes, shipping and handling.

 

Processing Time

It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping Time

Shipment takes 7-21 business days to arrive.

Delivery Time

 Processing Time + Shipping Time = Delivery Time